Terms and conditions of purchase

Fonda.si is a web store owned and managed by FONDA.si d.o.o. These general terms and conditions cover the operation of the Fonda.si web store, user rights and the business relationship between the web store owner and the consumer.

Goods should be ordered no less than 2 days before the desired date of delivery. Any order submitted should include the desired date of delivery and a two-hour window for us to make the delivery to the location of your choice.

Orders can be submitted through the web store 24 hours a day, every day of the year.
Before an order can be submitted in the web store, users are required to register or log in. By registering in the web store system, the Fonda.si visitor acquires a username and password, which can be used on subsequent visits to access the user's account and make purchases. The username and password link the user directly to any information entered.
In the web store, the user can choose from the products available and submit an order. After submitting an order, the user will receive e-mail confirmation of the order. The confirmation will include the products and quantities selected as well as the price estimate.

Orders can also be submitted via phone on 00386 51 605 605.
You can call us Monday through Saturday from 8:00 to 20:00.

Changes, cancellations and order status monitoring
For buyers who made their order online, detailed information on the status and content of the order is always available in their web store user account. Buyers are required to notify the seller of any changes or cancellations of their order by writing to info@fonda.si. The e-mail should include the reference number stated in the e-mail order confirmation or order form.
The seller will package and send the goods within the agreed deadline and notify the buyer via e-mail. The e-mail in question will also contain instructions regarding the company's returns policy, contact details in the event of a late delivery and contact details for complaints.

For further information about your order and delivery, you can also call 00386 51 605 605.
You can call us Monday through Saturday from 8:00 to 20:00.

Methods of payment
When submitting an order in our web store, you can choose from the following methods of payment:
Natural persons can pay in cash upon delivery,
For legal persons and private entrepreneurs, payment information is available on 00386 51 605 605.

Prices and accuracy of information
All prices are in EUR and include VAT.

Persons liable for VAT are obliged to enter their VAT identification number in the registration process. The provider will make every effort to ensure that information listed on the website is accurate and up to date. However, item properties, delivery dates and prices can change and there is always a possibility that the provider will not be able to update the website information immediately. In this event, the buyer will be informed of changes and given the opportunity to cancel the order or choose a different item. In the event that the price of an item changes while the order is being processed, the provider will inform the buyer. The provider will make every effort to offer the buyer the lower price or find a mutually satisfactory solution.

Item photographs are for illustration purposes only and do not necessarily reflect the properties of the products.

Personal data protection
FONDA.SI d.o.o. undertakes to protect all data provided by legal persons and personal data provided by natural persons. In order to prevent unauthorised access or sharing of data, maintain the accuracy of data and ensure that it is used in accordance with the Personal Data Protection Act, we use the technical and organisational procedures for personal data protection outlined in the Rules for Personal Data Protection in accordance with the Personal Data Protection Act. The personal data of www.fonda.si users will be used exclusively for direct marketing purposes and will not be shared with or sold to third parties under any circumstances.

Photographs used in the web store are for illustration purposes only.

FONDA.si d.o.o. reserves the right to amend these terms and conditions of use at any time if necessary.